Privacy policy

Last Updated: 1st June 2026

At TruVora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our communications, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely through third-party payment providers)
  • Order history and transaction details

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Pages visited and time spent on the website
  • Referring website information

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate order updates and shipping information
  • Improve our products, services, and website experience
  • Prevent fraud and unauthorized transactions
  • Respond to inquiries and requests
  • Send promotional emails and marketing communications (where permitted by law)
  • Comply with legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Analyze website traffic and performance
  • Personalize content and advertisements
  • Improve website functionality

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting providers
  • Analytics services
  • Marketing and advertising platforms
  • Customer support tools

These third parties may have access to your information only to the extent necessary to perform their services and are expected to protect your data appropriately.

Examples may include:

  • Shopify
  • Payment gateways
  • Shipping partners
  • Analytics providers
  • Email marketing platforms

Please review the privacy policies of any third-party services you interact with through our website.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.

These measures may include:

  • Secure SSL encryption
  • Restricted access to personal information
  • Secure payment processing systems
  • Regular security monitoring

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

7. Customer Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent where applicable
  • Opt out of marketing communications
  • Request information about how your data is used

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us immediately.

9. Marketing Communications

If you subscribe to our newsletters or promotional communications, we may send updates about products, offers, and company news.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly at [EMAIL ADDRESS]

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

TruVora
Email: support@truvora.in
Address: Navi Mumbai, Maharashtra - 400701

We will make reasonable efforts to respond to your inquiries in a timely manner.