Shipping policy

Shipping Policy

Last Updated: 1st June 2026

Thank you for shopping with TruVora. We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for information about order processing, delivery timelines, shipping charges, and other important details.

1. Order Processing

All orders are processed within [5 hours] after payment confirmation.

  • Orders are processed during regular business days only.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • During peak seasons, promotional events, or unforeseen circumstances, processing times may be longer than usual.

Once your order has been processed and dispatched, you will receive a shipping confirmation email or message containing your tracking details.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure reliable delivery.

Available shipping methods may include:

  • Standard Shipping
  • Express Shipping (if available)
  • Cash on Delivery (COD) (if available)

Shipping options available for your location will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

Domestic Shipping (India)

  • Metro Cities: [2-3 BUSINESS DAYS]
  • Non-Metro Cities: [4-5 BUSINESS DAYS]
  • Remote Areas: [6-7 BUSINESS DAYS]

Please note that delivery times are estimates and may vary depending on location, courier service availability, weather conditions, public holidays, and other factors beyond our control.

International Shipping (If Applicable)

For international orders, estimated delivery time is:

  • [15-20 BUSINESS DAYS]

Delivery timelines vary by destination country and customs clearance procedures.

Customers are responsible for any applicable customs duties, taxes, or import charges imposed by their local authorities.

4. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Package weight and dimensions
  • Selected shipping method

Typical shipping charges:

  • Standard Shipping: [SHIPPING COST]
  • Express Shipping: [SHIPPING COST]
  • Free Shipping on Orders Above: [FREE SHIPPING THRESHOLD]

Any applicable shipping fees will be clearly displayed before completing your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (if applicable).

You can use this tracking number to monitor your shipment through the courier partner's tracking system.

If you do not receive tracking information within [12 HOURS/DAYS] after dispatch, please contact our support team.

6. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

  • High order volumes
  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Courier service delays
  • Customs processing (for international orders)

In such situations, we will make reasonable efforts to keep you informed regarding your shipment status.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect or incomplete address details are provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply.
  • Orders returned due to incorrect addresses may require repayment of shipping costs before reshipment.

Please contact us immediately if you notice an error in your shipping information after placing an order.

8. Lost, Missing, or Damaged Packages

If your package is lost, missing, or arrives damaged:

  1. Contact us at [support@truvora.in] within [2 DAYS] of the expected delivery date.
  2. Provide your order number and any supporting photos (if applicable).
  3. We will investigate the issue with the shipping carrier and work toward an appropriate resolution.

Resolution options may include:

  • Replacement shipment
  • Store credit
  • Refund (where applicable)

9. International Shipping

If international shipping is offered:

  • Delivery times may vary depending on destination country.
  • Customs inspections may cause delays beyond our control.
  • Customers are responsible for any import duties, customs fees, taxes, or other charges imposed by local authorities.

We are not responsible for delays caused by customs clearance procedures.

10. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

TruVora
Email: [support@truvora.in]
Business Address: [Navi Mumbai, Maharashtra, INDIA]

Customer Support Hours: [Mon - Sun] | [10am to 7pm]

We appreciate your trust in TruVora and look forward to delivering a smooth and reliable shopping experience.