Return & Refund Policy

At TruVora, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return and refund process.

Return Eligibility

To be eligible for a return, the item must:

• Be returned within [5 DAYS] of delivery.
• Be unused, unworn, and in the same condition as received.
• Include all original packaging, tags, accessories, and documentation.
• Have a valid proof of purchase or order number.

Items that do not meet these conditions may not be eligible for a return or refund.

How to Initiate a Return

To request a return, please contact our customer support team at [EMAIL ADDRESS] with your order number and reason for the return. Once your request is reviewed and approved, we will provide instructions for returning the item.

Refund Process

After we receive and inspect the returned item, we will notify you regarding the status of your refund. If approved, your refund will be processed to your original payment method within [REFUND PROCESSING TIME].

Please note that depending on your bank, payment provider, or credit card company, it may take additional time for the refunded amount to appear in your account.

Exchanges

If you received the wrong item, a defective product, or would like to exchange an eligible item, please contact us at [EMAIL ADDRESS]. Subject to product availability, we will arrange an exchange or provide an alternative resolution.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within [X DAYS] of delivery and provide clear photos of the product and packaging. We will review the issue and, where applicable, offer a replacement, exchange, or full refund at no additional cost.

Non-Returnable Items

The following items are generally not eligible for return:

• Products that have been used, damaged, or altered after delivery.
• Personal care, hygiene, or health-related items once opened.
• Customized or personalized products.
• Gift cards, digital products, or downloadable content.
• Clearance, final sale, or non-returnable items clearly marked as such.

Return Shipping Costs

• If the return is due to a defective, damaged, or incorrect item, TruVora will cover the return shipping costs.
• For all other eligible returns, return shipping costs may be the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us at:

Email: [EMAIL ADDRESS]

We appreciate your trust in TruVora and are committed to making your shopping experience as smooth and worry-free as possible.