Terms of service
Last Updated: 1st June 2026
Welcome to TruVora. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.
1. Eligibility and Account Terms
By using this website, you represent that:
- You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
- The information you provide is accurate, complete, and up to date.
- You are responsible for maintaining the confidentiality of your account credentials.
- You accept responsibility for all activities that occur under your account.
We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent activities.
2. Products and Services
We strive to ensure that all products, descriptions, images, specifications, and pricing displayed on our website are accurate.
However:
- Product colors may vary depending on your device screen settings.
- Product packaging may differ from images shown.
- Minor variations in size, color, or design may occur.
- We do not guarantee that product descriptions or other content are error-free.
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
3. Pricing and Payment
All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
By placing an order, you agree that:
- You will provide valid payment information.
- You are authorized to use the selected payment method.
- Applicable taxes, shipping charges, and fees may be added during checkout.
We reserve the right to:
- Change prices without prior notice.
- Refuse or cancel orders resulting from pricing errors.
- Limit quantities purchased per customer or order.
4. Order Acceptance and Cancellation
Placing an order does not guarantee acceptance.
We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:
- Product unavailability
- Pricing errors
- Suspected fraud
- Violation of these Terms
- Incomplete customer information
If payment has already been processed for a canceled order, an appropriate refund will be initiated.
5. Shipping and Delivery
We aim to process and dispatch orders within the timelines communicated on our website.
Please note:
- Delivery estimates are approximate and not guaranteed.
- Delays may occur due to weather, logistics issues, public holidays, or circumstances beyond our control.
- Customers are responsible for providing accurate shipping information.
We are not liable for delays caused by third-party shipping providers after dispatch.
6. Returns and Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Customers are encouraged to review our Return & Refund Policy before making a purchase.
By placing an order, you acknowledge and agree to the terms outlined in that policy.
7. Prohibited Uses
You agree not to:
- Use the website for unlawful purposes.
- Violate any applicable laws or regulations.
- Engage in fraudulent or deceptive activities.
- Attempt to gain unauthorized access to our systems.
- Interfere with the security or functionality of the website.
- Upload viruses, malware, or harmful code.
- Copy, reproduce, or exploit website content without permission.
Violation of these provisions may result in account suspension, legal action, or both.
8. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Branding
- Product listings
- Images
- Text
- Graphics
- Website design
is owned by or licensed to TruVora and protected by applicable intellectual property laws.
Unauthorized use, reproduction, or distribution is prohibited.
9. Limitation of Liability
To the fullest extent permitted by applicable law:
- TruVora shall not be liable for indirect, incidental, special, consequential, or punitive damages.
- Our total liability arising from any claim related to products or services shall not exceed the amount paid by the customer for the relevant order.
- We do not guarantee uninterrupted or error-free website operation.
Customers use the website and services at their own risk.
10. Indemnification
You agree to indemnify and hold harmless TruVora, its owners, employees, affiliates, partners, and service providers from any claims, liabilities, damages, losses, costs, or expenses arising from:
- Your use of the website
- Violation of these Terms
- Violation of applicable laws
- Infringement of third-party rights
11. Third-Party Services and Links
Our website may contain links to third-party websites, services, or applications.
We do not control or endorse such third-party services and are not responsible for their content, policies, or practices.
Your interactions with third-party websites are governed by their respective terms and policies.
12. Force Majeure
We shall not be liable for delays or failures resulting from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Government actions
- Strikes
- Power outages
- Internet disruptions
- Transportation delays
13. Changes to These Terms
We reserve the right to modify these Terms at any time.
Updated Terms will be posted on this page with a revised "Last Updated" date.
Continued use of the website after such changes constitutes acceptance of the updated Terms.
14. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms, the website, or transactions conducted through the website shall be subject to the exclusive jurisdiction of the courts located in Navi Mumbai, Maharashtra, INDIA.
15. Contact Information
For any questions regarding these Terms of Service, please contact us:
TruVora
Email: [support@truvora.in]
Address: Navi Mumbai, Maharashtra, INDIA
Customer Support Hours: [Mon - Sun] | [10am to 7pm]